heh, you haven’t worked with that many LARGE businesses have you? ever tried e-mailing sony? dell? yeah. i think the last time i e-mailed sony, it took them 2 weeks to send me a response. (other than the automated one which has no relevance).
have a little patience. i got an e-mail from theWhistleShop on a sunday. i have respect for anyone who works on sunday, hehe. it took him like 1 day to confirm my order and another to ship it. very speedy considering it’s a small business. my apple powerbook on the other hand took 4 days to b e confirmed and 4 more days to be shipped.
also, make sure to have a very informative subject to your e-mails. if i was running a business, i’d throw out any e-mails that didn’t have an item number or other descriptive subject matter
[ This Message was edited by: Damien on 2003-02-26 17:06 ]
I love the Whistle Shop, and Thom has promptly answered each and every one of my e-mails and orders. In fact, it’s amazing that he can do that, I think.
Love the Coffee picture!
Mary
One thing you might consider is the fact that e-mail is no more reliable than the US Post Office. Things can happen, and although it may seem like ‘everything else works just fine!!!’, it could be that he didn’t get the email, or it didn’t show up as new mail, or even an accidental deletion…
Lot’s of possiblities. You might just send him another email politely stating that you just wanted to make sure he got your first one or something.
I dunno, but I’ve never heard anything bad about the man. Ever.
It seems that you and some others on the board do not realize the most whistle sales company are a small business. Maybe the owner and one or two employees.
That doesn’t matter. If you have 5,000 employees or 1, and your business is online, you should be able to respond to online queries quickly. That’s called good business practice. If not, your business looses money and future customers. It’s as simple as that.
Sorry about the previous post. I had type up a number of comments supporting touw’s views on customer service in general. I entered the wrong post password. After reentering it and submitting I discovered all of my comments were gone.
I made an order to The Whistle Shop just last Saturday. On Monday, I received an e-mail saying they got my Paypal notice, but no order and would I please just e-mail what I wanted and they would send it asap. I e-mailed the order this afternoon and received a reply early this evening.
I don’t know how the order got lost, it was probably something I did (or didn’t do), but they’ve been quite nice, not to mention prompt, about the whole thing.
Thom is a good guy and runs his business very well. Nobody’s perfect though and problems will arise. But I think you’ll find that Thom will come through and make it right. Excellent service is the rule with the Whistle Shop not the exception.
Hang in there!
Vinny
“Grace . . . It travels outside of Karma.”
Bono -
[ This Message was edited by: Vinny on 2003-02-27 10:43 ]
touw,
Over the last couple of years, Thom has not only been my primary supplier of great whistles, but has also taken the time to give me excellent advice even when there was no sale involved. Thom has even given me very sound advice concerning Sindt whistles…whistles that he doesn’t even sell.
It’s kinda funny how a negative comment can turn into thread of glowing testimonials about Thom Larson and the Whistle Shop’s customer service.
On 2003-02-27 15:47, vaporlock wrote:
touw,
Over the last couple of years, Thom has not only been my primary supplier of great whistles, but has also taken the time to give me excellent advice even when there was no sale involved. Thom has even given me very sound advice concerning Sindt whistles…whistles that he doesn’t even sell.
It’s kinda funny how a negative comment can turn into thread of glowing testimonials about Thom Larson and the Whistle Shop’s customer service.
Well, at least you are not the only one waiting. I have a Water Weasel high D on order, unfortunately they are out of stock and backordered… 5 weeks so far.
On the brighter side I am sure that I will get it before the Tully that I have on order, which is due Jan 04.
On 2003-02-27 22:29, touw wrote:
Um…never ONCE did I say Thom was a bad person. I don’t even know the man. I just asked if anybody had similar experience like I’m having. You’re all deranged…or something.
Something, that’s for sure! But in your initial post you asked if anyone had any experience with The Whistle Shop. Now you have your answer. Isn’t that what you wanted?
Don’t mind me, I’m just passing through.
[ This Message was edited by: blackhawk on 2003-02-27 23:16 ]
But in your initial post you asked if anyone had any experience with The Whistle Shop. Now you have your answer. Isn’t that what you wanted?