I got a message this morning from Ebay that I had changed my email address. I HADN’T! As it turns out, someone had taken over my account and placed several listings. I contacted Ebay right away and within an hour, they had changed my email back to the original and canceled the bogus auctions. This person had changed my password so I couldn’t get into my account, modified my confirmation questions, and all of my contact info.
Wow, that was weird and scary. I’m including the message I got from Ebay below with info on how this could have happened. I didn’t fall for #1, but maybe was a victim of #2 or 3.
It appears your account was taken over by a third party and used to place several unauthorized listings on eBay. Additionally, the email address on your account may have been tampered with, which is why you may not have received an email about these listings. Based on these factors, we have restored your eBay account at this time.
Let us suggest a few ways this take-over could have occurred:
First, there have been a number of email messages recently sent to eBay members asking for User IDs and passwords. These unsolicited and spoofed messages appear to come from eBay Support, but in fact do not. eBay never requests sensitive information of this nature via email.
Second, if you use a fairly simple or easy-to-guess password, it’s possible that someone could guess it after repeated attempts. For this reason, it’s important to use a password that consists of a combination of letters and numbers making it very difficult to guess. The same applies for the password hint question. It’s also important to use different passwords for the various online accounts you use (email, PayPal, etc).
Last, there are a number of computer viruses in circulation that log and record keystrokes. It’s recommended that computer users keep their virus alert software up-to-date, and check their system often for problems. A firewall for high-speed internet users is also highly recommended.
Regards,
Customer Support (Trust and Safety Department)
eBay Inc