On 2002-11-07 09:48, mvhplank wrote:
On 2002-11-06 10:02, Loren wrote:
On 2002-11-06 09:52, mvhplank wrote:
Was Wendy (a.k.a. Wendina) there? (HMT is her employer.) I would value her opinion. The for-sale whistles she brought up to the workshop were hand-picked to weed out klunkers.
Makes you wonder who gets stuck with HMT’s “Klunkers” doesn’t it?
Loren
Hmmm… I never meant to imply that HMT would sell “klunkers.” I should have written that Wendy had tested all the whistles on hand to assure they were the most playable of the less expensive (most affordable?) whistles that HMT offers.
Marguerite
I missed this post when it first aired, and I feel the need to reply.
Loren, you assign the responsibility for the “klunkers” to HMT. And now I’m going to substitute Marguerite’s definition and call them “less/least playable” whistles (LPW’s).
First, they are not HMT’s LPW’s, they are the manufacturers LPW’s, as is well known by anyone who ever bought a Generation or a SweeTone or a Guinness or a Feadog or a Feadan or a Clare or an Oak at any music store anywhere and had to tweak it or return it or give it away or stick another mouthpiece on it. If there weren’t LPW’s all over the place, not just at the House of Musical Traditions, then why do we have 7,485 posts discussing them in this forum?
If you think that a retail music store such as ours can afford to pay an expert player to test every single cheap whistle when it comes into the store, and then send back every one that is an LPW, and furthermore if you think that the wholesale companies that sell these retailers those LPW’s will take them all back and send handpicked replacements, then you don’t know very much about the music business. I’ve already made reference in another post to the economics of running a small customer service intensive acoustic folk music business in our very limited market, where the majority of the customers tend not to be all that well-heeled.
There aren’t that many music stores to begin with that have whistle experts on staff, and I can say without exaggeration that I’m more qualified than most to test whistles, which is why I made the extra effort to do so for my whistle workshop, in order that my students would have the pick of the litter. Incidentally, I did so on my own time - HMT didn’t pay me to do the workshop or to pull the stock I brought with me, and the only whistles I sold were one Generation and my own Dixon low A. I didn’t make any profit on the workshop, and HMT made a buck or two at most.
An order of 6 dozen Generations or 40 Hohner harmonicas is not quite the same as a Gabbanelli accordion or an African djembe or an Alvarez guitar - we DO check out larger/more expensive instruments as they come in and return those that don’t meet our standards. A while back we stopped carrying Saga’s Kentucky mandolin line entirely and deleted them from our catalog, because every single one we got in had a problem.
I refuse to carry the cheap Chinese and Russian-made concertinas except by special order because they are junk, no matter that there is a demand for them based on price alone. If somebody wants to buy junk, I tell them it’s junk, try to get them to see the illogic of buying it when for a reasonable investment they could get something decent, and then if they insist, I give them what they ask for. Maybe they want it for a stage prop, or to put on the mantelpiece, or they just really don’t care if it doesn’t last out the week - it’s not for me to judge - my job is to provide my customers with what they want, after informing them as best I can.
Cheap whistles are a different matter.
A few years ago we stopped ordering Feadog whistles because there was a serious quality control or design problem with several entire shipments in a row, but if we stopped carrying all cheap whistles just because some of them don’t play as well as others, we’d be cutting off a large source of our sales income and depriving people desiring to learn the whistle of an inexpensive means of doing so. I used to love the Little Black Whistle, but their quality control seems to have gone way down and the latest batch I got only had a few good ones in the whole bucket - all of which I took to my workshop. I haven’t changed the web page yet, because I’m overextended with my accordion duties, and I’m still hoping by the time I get around to doing it, we’ll get in a better batch.
The fact is, we, and the other good stores like us who do have expert staff, often go out of our way to test a whistle UPON REQUEST for a mail order customer - within reason. There are limits, however. I’m not going to spend several minutes each doing a comparison test with all 24 Generation C’s in stock to find the one that “plays the best”. We are not going to test every single one of the 4 dozen whistles you might order for your upcoming beginners’ whistle class, and it might not be a fair thing to expect the red carpet treatment during the Xmas rush if you expect to receive the whistle the day after tomorrow and our best whistle tester is off on the day of your order. It just so happens that the guy that fills our mail orders does not play whistle. Also, being a whistle player and a whistle tester are two very different things. I can put a cheap whistle through its paces in about 5 minutes and tell you exactly what I think its strong points and weak points are, but we have several other players who aren’t quite as analytical, or whose playing is not at my level, and who might accept or reject a whistle that I would not.
Furthermore, we ALWAYS want our customers to be satisfied and we ALWAYS give the customer the benefit of the doubt, and if you feel that your $5.90 whistle is defective, we will exchange it for the whistle of your choice, which we will then hand-pick for you. I leave it to your business sense to figure out how much profit we just made on that transaction.
Who ends up with the LPW’s? Children, beginning players, people who are buying gifts for others, people who are just curious to try a new cheap instrument, people who order in bulk for their students, people who are not as discerning as you, mail order customers who just want an assortment of cheap whistles and don’t request that they be vetted by our experts…
Got a problem with that?