Getting tired of the disappointment every day returning from work and not seeing a package in the post. What is the longest past the promised delivery date you folks have patiently waited for a handmade instrument (after an agreement has been finalized and payment or barter concluded)? The last thing I want to do is rush or bother a custom instrument maker, but I’m now working on 7 months from the first promised delivery date. I have gotten two general distribution e-mails during that period where he indicates that he has been very busy with other activities and will get to his backlog when he frees up, and have seen posts on those other tasks and I’m sure they are more interesting and exciting for the maker than just grinding out another production instrument.
I suspect I should just try to forget about it altogether, then be happily surprised if it ever appears. I certainly am not at a lack for instruments to butcher music with.
Wish my clients were similarly flexible about the schedule deadlines I need to meet…
Hi Latticino,
I had seen you mention this situation in passing elsewhere too and had just been wondering the other day how you were getting on.
I myself am waiting for an instrument. I’m 10 (almost 11) months into the original 6-month estimate. (To be fair, I originally expected it might be 6-9 months instead of 6 months, and I placed my order a month after the original inquiry… so lead times could have changed.)
Regarding our own client’s deadlines, I know exactly what you mean. I work in the aviation industry and any delays risk even greater delays down the supply chain and so timeliness is important. So waiting a long time after the original estimated date is a little bit of a stretch for me too.
In my experience, I’ve also contacted the maker for updates and gotten new suggested lead times that haven’t been exactly met either. So I also try to balance between bugging the maker and waiting patiently.
So in short, my answer is 2-4 months so far depending on how you count.
I’m interested to see what others have to comment too.
Judging by your posts, I’d say that the maker needs to re assess his/her lead times to be more realistic, we all know that life sometimes gets in the way, but I would expect to be kept informed; with the option to cancel as well. (That’s pretty much how it seems to work with the luthiers in my uke forum.)
This sort of stuff from makers is complete BS, don’t put up with it. Request a full refund and move on. Name the maker here if they won’t refund your money. IMO, as a public service, people should name chronically late makers regardless, because these behaviors are only encouraged when buyers stay silent. Few, if indeed any, really good instruments come from makers who behave this way. Think about it: If someone can’t muster the self discipline and attention to detail required to keep up with orders and deliver on time, how are they going to muster enough of those qualities to craft a fine instrument. And this is to say nothing of how little they must think of you as a customer if they can’t be bothered to meet their commitments and communicate with you.
Now, please don’t anyone start up with that “but they are artists and they can’t be rushed” or some such nonsense, because that’s also complete BS.
I’ve been in both the position of waiting forever for a maker and in the position of dealing with a maker with great communication and having an accurate wait time. The former is definitely frustrating, and I can understand your position. I once dealt with a maker who would take a month to reply to message, and I wondered if I would ever see my instrument. In this case it was for a repair that I had already sent. At least in the end the maker mostly came through, though not all promises were kept. In retrospect would I have purchased that set and gotten it repaired by the maker? I mean no if it was today, but at the time getting that instrument helped me progress on my instrument.
If that happened to me today when ordering a new instrument I would request my money back. Keep in mind I allow a couple months wiggle room, since I know obstacles can come up in making anything, but I would also expect some amount of communication during the process.
As someone who grew up around artists, I agree that this comment is bogus and somewhat demeaning of artists. Most of the artists I know are extremely responsible and know that delivering to a customer by a deadline is part of their reputation.
I’ve bought two sets of pipes new; in both cases, I did not have to make full payment until the instruments were finished (though I did put down a substantial deposit ate the time of order), and I received them both very quickly after the final payment. One was estimated to take 12 months to make, and took 14 to finish as I remember. The second one was finished on time.
I’m self-employed; I couldn’t get away with missing deadlines for my customers.
While there is certainly a significant element of art in the instrument-making profession, would not most reasonable people view it as a craft first and an art second? Crafting a beautiful tool is still crafting a tool, yes?
Would we tend to hold a craftsperson to higher standard of ‘normalcy’ regarding deadlines etc than an artist? In essence, aren’t we hiring x person to create y product by z date? Or are we hiring an artist to do his/her own thing?
I hope it’s a little of both. I’d prefer the craftsperson have the opportunity to utilise their skills to also produce an artistic result, if they have it in them. I personally happen to be willing to accept an extension of deadline if necessary to achieve that result. However, good communication is a must.
If you agreed a time, sometimes a slight (and I stress: slight) overrun can perhaps be justified. However, if you have paid for the instrument on the understanding it’s (nearly) finished and maker posts blatantly (s)he’s busy with (apparently) more important business, don’t put up with it.
Problem is, you have paid. Once the other stuff the maker is doing is done, the money you sent will be spent and there will be a need to take on orders that will bring in cash and yours is moving towards the long finger.
Thanks for all the feedback on this issue. It is gratifying to see that most folks here agree with my reaction to the situation. Under normal circumstances I would certainly be clamoring for a refund, but this was a special case and it wouldn’t be practical (barter involved).
Part of what has been holding me back is that I’ve followed and respected this maker for many years, and after getting to try one of his instruments at a class I attended really coveted one. I’ve seen posts from him online complaining about being pushed by customers with incessant e-mails that take him away from the business of instrument making to have to respond to same, so I’ve tried to be very careful not to apply any pressure in that fashion. But now I’m getting the feeling that not being a squeaky wheel has worn down my bearings too far (if you will bear with the extended metaphor). Of course I also don’t want to push so far that he rushes the job and doesn’t produce an instrument of the quality that he is capable of either. As noted elsewhere on this site, a expert maker like this one has to work on the fine nuances of cut and finish to optimize the final product.
Another disappointment is that I’m a hobby smith with some good experience in toolmaking, and was hoping to forge and finish a custom turning chisel for this individual as a expression of gratitude for working with me. Needless to say I won’t be doing that, but I was looking forward to the challenge and hoping to establish a connection with this person (who was one of my heroes in the instrument making field). So it goes…
I do recommend at least sending an email, it sounds like you’ve waited decently long and it I think it would be hard to think you are being too impatient. When I recently inquired about mine, the maker seemed very understanding. I would just hedge the email a little bit and say something like:
“Hey, I’ve waited a long time for this and haven’t written to you even though it is far past the original due date. What can I expect regarding delivery?”
In my situation too, the maker is my preferred flute maker, so I still want the product. My maker has been pretty receptive and has answered my requests for updates, but is unfortunately still behind in delivery after the latest update.
Barter jobs are notoriously more informal than cash jobs. I’m not surprised that the maker is less diligent with this order. I don’t agree with that approach, but not surprised that others think that way.
By all means contact the maker. It’s not bothering him/her, it’s a perfectly understandable concern. Stuff happens, and things can get delayed, but you’re entitled to an update. I get those emails from time to time and am happy to respond. I’m sure most other makers would feel the same.
Maybe some of you remember Berti, who had problems with her hearing implant?
She stayed with us a year or so ago, in the UK, and left some books and wool for me to post to her in the Netherlands.
I posted them pretty promptly, and let her know that they had been sent. After a month she asked me was I sure they had been posted. I even got the forms for tracking lost parcels - but I hadn’t kept the receipt for the posting, so that was a dead loss.
I tried posting a letter to her - which arrived - in hopes that it might trigger some action in the Post Office, but it didn’t.
One of the books was a copy of “His Dark Materials” in Dutch, and I was upset by the thought that this was lost, so I tracked down a bookshop in the Netherlands that accepted international payment (took a few goes) and had them post a new copy to her. That worked. In fact, since it must have gone through the same department, the missing parcels turned up a few days later! But the whole thing had taken more than three months.
It’s outrageous. These days I get recorded delivery on anything I’m remotely concerned about. And I make sure to keep the receipt.
We recently posted a parcel to the U.S. (which arrived in good time, I’m happy to say.) But I’m reminded of the time I sent a letter to South Sixth Street, Louisville. It was returned to sender. I had to direct it to “South 6th Street”.
The postal services worldwide do some pretty amazing things, and I’m grateful to them. But everything messes up occasionally, and It’s best to be prepared. Get recorded delivery and make sure you keep the receipt.
The thought of having to send a musical instrument through the mail gives me the heebie-jeebies.
Glad she eventually got her stuff. I understand from her Facebook postings that she is now (and perhaps permanently) living in York. She seems to be doing very well, and I recall she had much success when she was finally able to get her implant replaced. Those were rough times, then.
Its not the time taken that bugs us, its the dishonesty . If a man says six months, i assume he means 6months. If theres a problem all he has to do is contact us and explain the situation and give a new time, maybe some might cancel, but if its a health matter for example, we all can understand that!
But saying its in the post, when its not, saying 6 months when it takes 2 years etc etc etc…
Small claims court…
It’s a whistle not a Saturn V rocket! If an artisan, craftsman, whatever, says six months and in six months there is no whistle or a really good reason why there is no whistle then they are incompetent. Money should be refunded.
Maybe instrument makers should be incentive driven by only accepting a part payment for an instrument, with the balance payable on delivery.
I work in the aviation industry and any delays risk even greater delays down the supply chain and so timeliness is important. So waiting a long time after the original estimated date is a little bit of a stretch for me too.