Dixon Whistles has my Vote!
I recently contacted Dixon looking for help on a Low D Whistle that was not working due to my own modification. I clearly confessed to causing the problem, but Yasmin Dixon took mercy on me anyway and solved my problem… No Charge.
Now that is beyond Customer Service!
I’ll never use my whistle as a cheese grater again… Promise!
I recently acquired a Dixon low D polymer whistle. Very easy to play and a lovely tone.
Hmmmm… I can understand it not playing very well after grating cheese, but how well did it grate the cheese?
The cheese was fantastic! It went real well with the egg on my face.
I think the cheese grating part might be what you would call an exageration or “Artistic License”.
I’m too embarrassed to admit what I really did, and besides, the truth is nowhere near as glamorous of a story.
I can see this thread rapidly degenerating into the “This guy came into Accident and Emergency last night. You’ll never guess where he’d stuck his Dixon polymer low D…”
Ah, so that’s what they call it nowadays … “Cheese Grating” …
Maybe I better come clean before Hoopy Mike’s story sticks. I can tell already that you guys are much more imaginative than me.
I’m expecting a “what whistle makes the best cheese grater” thread to appear at any moment…
I can tell that we have wandered (mostly my doing) from my original point. Sorry about that.
My main point was that Dixon Whistles was a refreshing company to deal with and really went out of their way to accomodate me. I am very impressed.
From the sound of it, most whistle makers are more than accomodating when it comes to satisfying the customer. I wonder who else has had a good experience?
Curiosity is killing me Greg - what did you do?
The confession will not be as glamorous as the mystery. Here is what I did:
I liked playing my Dixon Low D, but thought that it could be better. It seemed a little unstable with some of the lower notes. I decided to tweak it a little. I read up on how to tweak inexpensive whistles, and decided to give it a whirl.
I drove up to the local music store with the intention of buying a cheap whistle to experiment on. Once I realized that I was going to be spending over $10 for it, I went to plan B and decided to go to work on my Dixon directly.
I also checked the Dixon website to see if I could buy a replacement in case something went wrong, and sent Dixon an email explaining what I was up to and asked if they had any advice.
I used a jewelers file and actually made good progress, but then filed past the sweet spot.
The only thing left to do was eat humble pie and order a new whistle head. Dixon took pitty on me and sent me a new head free of charge, even though I gave them a full confession. I thought that was pretty impressive!
So there you have it. What a dope!