Good morning,
I have a DSL-Router LAN in our place. The DSL-router is a Synergy 21. Have it for 1,5 years now and for the last 3 or four months it keeps loosing the connection. It has gone worse, reset and things do now only help a few minutes before it starts reconnecting. Message I get is “LAN cable disconnected”, this happens on both computers. For a week or so it is so bad that 70% of the time I am trying to access a page I am offline i.e. connected 5 seconds, disconnected 10 seconds and so on… it is really nerve wrecking. I tried all kind of stuff already with my settings but all was fine, still no changes with the problem. I just wonder if it is a dying router and I should get a new one? On the forums for LAN, Computers in Germany I saw this problem being mentioned a few times but the people asking the questions never got answers… Any ideas here, shall I just dump it and get a new one? Thanks a lot in advance
Brigitte
UPDATE:
Today a telekom technician seemed to have been able to solve my problem. Due to being “so far out in the sticks” the connection is slow and probably also not as stable as it is in the town. My Link Speed was set to 100 full mode. Now it is set to 10 half mode and the problem has not occured anymore. I did not have a clue… but I am happy he had. Took only four days and 5 different support people to speak to Happy again!
Don’t know what they run over there, but as cheap as they are here, they arn’t worth putting too many brain cells to work over. I’d try a new cable first, and then dump it.
I tried that with the cables, did not help. Have spent half of the day searching for support solutions. I now ended up as a last resort to see if it has to do the the Norton Firewall rules and put them back to standard. From what I learned “RTFM” today, this can accumulate to quite a big file with lots of rules. Strange enough while I am writing this now it is less but…oh no… there it was again… never mind. The Firewall rules came to mind as I installed a friends router a few hours ago but got the same problem… VERY strange… I will get a new one if I cannot sort it out on the weekend and see.
Brigitte
I think the Bunny’s got the right of it: sound to me like your router is in process of dying the slow death.
If the problem were firewall-related, I don’t think you’d get the “LAN cable disconnected” messages. To me that sounds like has to be hardware.
Possibilities (since you’ve already ruled out the cable) would either be a bad router (more likely) or a bad NIC card in your PC (possible but I’d say less likely in this circumstance.)
Are you and your friend using the same ISP? If so, don’t discount the possibility that your ISP has changed some of their hardware and/or settings so that you are less compatible with their system than previously.
We finally got our phone company to bring DSL to where we are (pretty rural) and WITH THE DSL MODEMS THEY SUPPLIED there were all sorts of problems. It took them a good three or four months to remedy the situation. Their solution? Get the modem manufacturer to produce a new firmware which made the modems compatible with the ISP’s hardware.
So check with them and see which modem/routers are currently listed as compatible with their system. And that probably isn’t where the trouble is, but it’s worth a look.
Thanks for all the tips again. No wireless router… no… I am just a DAU (Dümmster anzunehmender User = stupidest imaginable user) so I have no clue I must admit, I learn while I go along and am happy if I still have a running system afterwards Taking the Firewall rules off and getting Norton Internet Security back to standard does seem to help, it is still interrupting but a lot less at the moment. When I go into the protokols of the Firewall I really wonder if there is a rule too sensitive, as a lot of “communication blocked” error messages was in there and still is but they are no intrusions so it might be somthing internal. I will check again tomorrow if my internal adresses (is that ISP?) are all properly spredded where they should be and also try and contact Symantec on Monday and ask there as well. For today I have enough research and clicking through unknown territory behinde me, have enough…square eyes. Thanks a lot again and enjoy the weekend!!!
Brigitte
ISP = Internet Service Provider (at least in English )
When you said you had the same problems while installing a friend’s router, were you talking about installing it at your location so you could see if the router was the problem? Or were you just installing it so your friend could use it at his(her) location?
If the latter, and you were having the same difficulty, I would definitely talk to the people you purchase your DSL service from (your ISP). See if they have done any hardware or software upgrades that might be causing an incompatibility with your modem and its settings.
Have a great weekend and good luck with this. Please, keep us posted.
Thanks for the ISP meaning, I should have known what it meant as I have seen that number yesterday a few times when I went through the router setups…
I had/have the router of our friend here and had not changed the login stored in there… so as usual when realising I need the information I could not find the envelope with the registration password :roll: I had it hanging on the pinboard for nearly 2 years, never needed it after the first installation of it all and put it away safely when I redecorated the office last autumn… obviously very safely as I cannot find it at all . This is the time when it comes in handy to have a paper with all logins and passwords in writen form somewhere which I do not have.
Today it is still better than it has been the last few days. I had contacted t-online which is the provider I use yesterday morning and they measured the line saying it is quite slow but could only do a proper check Monday so I expect them to phone me tomorrow afternoon and see if it the connection he have here is instable … “living at the butt of the world” as we say here is wonderful but not for internet connections, we do have a only a quarter if not less of the speed you can have in towns, but still MUCH better the the old 14k modems If it is not the line, I ll get a new one, they are about 50Euros here. If it is the line I will kick myself not to have contacted them earlier to complain, oh well…
What I was told was that the network card takes up data packages of certain sizes. Due to the bad line we have out here these package where too big for a fluent data transfer and took so much time that the network card thought the cable is disconnected. It is defined in the Network Connections. When you go in the set up and then in Network Connections and then click “configure” when it opens. Then go to “connections” and then to “advanced”. Here you can see what the different properties are set for i.e. "link Speed/Duplex mode in our case. My set by default was “100 full mode” which is the large data packages for transfer which is fine if you have a fast line. I was told to set it to “10 half mode” which makes the data packages a lot smaller and this then does not trigger the network card to think it is disconnected from the cable when a transfer takes a longer time. I asked why this has not happened the last 1,5 years and he said that the card learns and sensitises more and more to these short interruptions in data flow. I do not know if I was told BS here but it has stopped with the error message now and it has not come up for the whole afternoon and evening and surfing is as enjoyable again as it was when it was installed first. Maybe it gets a smaller but more regular supply of data packages which then does cause less irritation of the hardware. In any case it seems to have solved the problem at least for now so I hope it does not come back. It is hard if you have to send out emails a few times as during transfer to the server the program interrupts all the time and does not finish the sending. Worst was while surfing when wanting to open a page i.e. the “C&F pub” page or go into a thread to read and it takes 5 minutes or so before you actually have it on your screen and the blue bar on the bottom of the monitor just does not want to move at all to the right… argh…
The card "learns"nothing. The software controlling the card may or may not “learn” something. Pardon my cynicism, but it sounds MUCH more like the ISP has changed some settings that is making your distance more critical in the handling of data. Either way, I’m glad it’s better for you.
Thanks for giving me this insight, I was wondering… So he was BS-ting me , I must admit it felt like being in a car garage and the technician in there trying to baffle me with engine science as I am “only” a woman who cannot know anything about cars
Happy again!
Taking the Firewall rules off and getting Norton Internet Security back to standard does seem to help, it is still interrupting but a lot less at the moment. When I go into the protokols of the Firewall I really wonder if there is a rule too sensitive, as a lot of “communication blocked” error messages was in there and still is but they are no intrusions so it might be somthing internal. I will check again tomorrow if my internal adresses (is that ISP?) are all properly spredded where they should be and also try and contact Symantec on Monday and ask there as well. For today I have enough research and clicking through unknown territory behinde me, have enough…square eyes. Thanks a lot again and enjoy the weekend!!!
)
. This is the time when it comes in handy to have a paper with all logins and passwords in writen form somewhere which I do not have.