Dear Members,
I have just come across the various postings regarding the pipes from Hevia as witnessed at the recent St. Chartier festival.
Is seems that there is a lot of misinformation going around about the company and its pipes.
Now up front I want to state that I am one of the so called agents for Hevia based in Ireland. To my knowledge there are only about two agents representing them a the present time.
But in order to try and put forward a response from Hevia I have detailed a few points below. I fully accept that everyone including other makers are open to express their own opinions. As mentioned by others the ultimate survial of Hevia will depend on the success of their pipes in the market.
I started as a customer of Hevia some months ago and was very happy with the pipes that I received, I have had no problems with them to date. I agreed to try and help them liase with customers in Ireland primarily because their English was not perfect and it was better that someone local could acually demonstrate the pipes to prospective customers.
Hevia are not a big company in fact there are only three guys that make the pipes. This is not much bigger than other makers and couldn’t be classed as a major operation.
So far in Ireland Hevia have presented the pipes at the national Tional and the Willie Clancy week and have got favourable responses which have turned into customers and orders. Hevia are also attending the William Kennedy piping festival in October.
The issue regarding mass production is also blown out of proportion. The only automation that they utilise is the use of computer programs for controlling their lathe, ensuring that all wood turning is repeatable and accurate for all parts made. Every other part of the manufacture and assembly of pipes is done by hand, which follows the methods that all other makers use which therefore must include passion and tradition.
The fact the Alain Froment has visited them and has provided help mainly centres around his Flat set designs which Hevia have not started making yet. Their concert pitch set is the result of years of research and dedication to learning the craft of UP design and manufacture.
The issue on liability being lost when working with agents is also not true. Most importantly Hevia are the makers and provide a 12 months guarantee with all sets sold whether through an agent or otherwise.
In summary I think that some of the comments made do not reflect the actual situation on the ground and certainly they have not had this level of negative feedback from customers that have actually purchased pipes to date.
Is there room for improvement?? off course !!! this is a a long road and it will take a lot of twists and turns to get the level of respect that the likes of Froment, Woofe and others are at, but one would have to agree that this doesn’t happen overnight. Hevia are committed to the craft and have proven to date to many that they are on the right road to achieve this.
Thanks again.