I have a Palm Pilot. Top of the line. Cost a few hundred dollars just less than a year ago when I bought it new. It’s had the online registration. Year-long warranty should still be valid. The screen quit working a few months after I got it. Warranty policy requires me to call their service line. They require a credit card number for the service line. I don’t have a credit card. Never have had, aside from a gas card and a department store card a long time ago.
Why if the screen broke “after a few months” are you only just now trying to claim on your warranty when the year’s warranty is nearly up? Have you not been using it?
I don’t see why they should need your credit card number, ask to speak to a supervisor. Even had you bought it on a credit card, it doesn’t make sense, unless they’re going to charge you to fix it while under warranty.
Long-term solution, don’t buy another product from this company. Write to their Managing or Financial Director explainign that their warranty and after sales service is execrable, and you have warned all your friends against buying their products - that’s everybody on Chiff for starters.
I have a friend to whom something similar happened. He had to get a credit card before he could resolve the issue. He had intended to cancel the credit card after he used it to fix his electronic thing (it wasn’t a Palm Pilot, but I forget what it was), but he decided to keep it after all.
