I received my brand new Lir whistle from Lir company 12 days ago(Feb. 21st). Sadly after the unboxing I found out my whistle looked a bit rough, not well finished and had some weird markings on the mouthpiece. To my eyes it looked like it was somewhat used and definitely not new. I own more than 20 whistles over the years and Iāve never had an issue with any of them straight out of the box. I donāt expect them to look flawless but I wish to have a fresh look, especially those at the more pricey range.
First thing I did was to contact Lir company via email to report my issue and attach some photos. After 2 days they replied, apologising for that and they suggested Ī return back the whistle and send me a new one. My obvious next question was if they are willing to cover the shipping cost from Greece to Ireland after Iād send them the receipt from my local post office. I donāt want to pay extra money for something thatās not my fault. As a result I didnāt get any answer. So I sent a second email asking the same thing but again, no reply. I even sent a third email but still no answer after almost 10 days. Also I used the 24/7 live chat on ther website and nobody answered there. And of course their facebook chat doenāt work too.
Right now Iām in desperate mode, having packed the whistle ready for shipping and still donāt have any assurance from Lir company if they are going to cover me up. In my case both quality control and customer service havenāt worked for me in 2022. I have no other way to contact them and find a solution so I guess Iāll stick with this whistle.
Please, donāt ask me about the sound of it because I havenāt tried it. Iām sure that their sound is amazing.
I donāt know how to post photos here but if anyone interested to see the condition of the whistle, pm me.
Sorry to hear your whistle came in bad condition. Sadly returns almost never cover return cost, so Iād assume not. If I buy anything foreign I assume I cant return because return cost usually isnāt worth it. In which case Iād say to sell it but you may have a harder time doing that if its damaged obviously.
As Gumby said you may be able to get a partial refund. Then if you end up liking how it plays you at least got a decent deal, or if you sell it for a loss, you can sell it for a lot less and not lose money.
A clarification ā¦ that article starts with the words āWhat happens if you changed your mind about something you bought online?ā
Itās not about returning faulty/substandard goods but about returning goods to physical shops or online if you decide you simply donāt want them anymore.
Gia sou Babi.
I also wrote some mails. My whistle also looked used and had a (like a) hit at the mouthpiece. I wanted to send the whistle back or a 50% refund to keep it. So after some days a āSeĆ”nā told me Iād get the 50%. That was okay for me. Hope your story will end similiar successful.
Best wishes.
Hauke
Gia sou Hauke!
In my case, I managed to get in touch after several days. Īfter examining the photos by the quality control manager, they suggested that there is no reason to send it back to them and instead they sent me a new one.
The plated silver removes slowly at the finger holes. After some weeks. No, I donāt! use polish cream or something else. Thatās really really disappointing.
Wow now thats some low quality. That has to be plated for a really short amount of time. Probably to cut costs. The more I hear about Lir whistles, the more I think they are outsourced and definitely not hand made. Theres so many things where the quality and quality control just arenāt there.
The more I hear [ā¦], the more I think they are outsourced and definitely not hand made.
You are working on the assumption that handmade=high quality. Which is a misconception. Cutting corners and poor workmanship arenāt unique to āoutsourcedā or mass produced items.
āOutsourcingā or mass produced doesnāt automatically mean poor quality either.
At the same time I donāt really see a way of hand plating a brass tube to improve on other ways of doing it but thatās probably a different matter.
I have also just received a Lir whistle with the same issue centering around the mouthpiece plastic peeling away a bit. How disappointing. I saw this post on the topic, and thought Iād contribute my own current story.
I sent a message via their contact message area on their website yesterday, July 10, to inform them of the whistle defect. I also sent them a regular email today at lirsoundwhistles@gmail.com. in case their site message got missed. So now the ball is in their court.
You would think that extra attention would be paid to this particular quality control issue by Lir if it has been going on for a while. It is what it is, as the saying goes.
Nothing back further from Lir as far as acknowledging my complaint about the whistle defect. I just wrote a message to Collins Music Store (handles Lir whistles in Castlebar) to ask if they knew anything further that could help me out. Thanks to those that replied to this topic in previous posts.
