Recently there was a discussion that mentioned the guarantee Carey Parks has regarding his whistles. I’d like to mention another maker with an outstanding guarantee. Some time ago I bought a “previously owned” O’Brien Rover. After playing it for a while I found a single note that just bothered me.
I wrote Mr. O’Brien and asked if there might be any problems expected if I tuned it a bit (as I do my pipes). He wrote back and noted his guarantee, “After one month, and for as long as you own your O’Brien whistle, you may return it for free repairs, refinishing or adjustments. This guarantee is transferable, should you ever sell or trade your O’Brien Whistle.”
Sounded good so I sent it off and today got back a re-tuned and oiled whistle with brass shined and bore smoothed. Sounds and looks great. So just want to publicly acknowledge that yet another maker stands behind his product and has great customer service. [Note: I have no financial interest at all in O’Brien whistles. I’m just a pleased customer, even though I didn’t even buy the whistle directly from the maker.]
Best wishes.
Steve