Hope this is not too much off topic, but I have had this strange experience with “House Of Musical Traditions” and just wonder if this is common… Please forgive me if this is a bad thing to do.
I wanted to try the flute and order the Olwell bamboo model highly recommended at this website. When I learnt they would need 2-4 months to send it to me, I figured that was too long, and decided to postpone the flute purchase and go for a Low D in stead. When I tried to cancel the order, HMT replied with a very strange e-mail pretending to have misread my message. After reformulating my e-mail and urging them to get back to me in case of confusion; I have not heard a word from them…
This is a bit sad, since I, after hearing about the long time for getting the flute, decided to re-plan this summer/autumn and go for more whistlin’ in stead of expanding on to the flute. I just wanted to broaden my repertoir. Now I’m stuck with a wooden flute to care for, since I find it a bit too busy to practice several new instruments at the same time. I find it better to concentrate on one u ntil I reach a certain level.
I realize I must stand by my part of the deal, but I had no idea about the delivery time being this long. Anyway, I think simply negliging my e-mails is not the best way to do serious business.
Anyone want to comment this?
Best regards, and thanks for a great website!
Eivind 