I was furnished a new computer at work. This is a beta test to see if someone that has a little more know how, and less need for “automatic” pushes, can manage their own computer instead of it being “SEWPed”.
Other than a slight problem with how Nortel VPN was set up (I could get to Communicator and Outlook from home, but not to IE) everything has been great. Migrated all my files via a thumbdrive from my old computer to my new one, etc.
However, I went to open Word (I’m running XP and Office 2003) to do a new document today, and I have no fonts installed (it’s defaulting to something “like” Times New Roman). I have a fonts folder, and they are all in there. Excel has all fonts available. Power Point only has Ariel.
I tried looking on the internet, and it says to use an “appearance” area from Control Panel. I don’t have THAT either.
I tried un-installing a font and reinstalling it to the font folder to see if that would work. It didn’t.
I can get “support” on Monday, but was wondering if anyone has suggestions??
I recall having something like this the last time I got a new company laptop. The problem was it wasn’t a full version of Word. Somebody on the Network team installed the wrong thing, I think. If I’m right, your Network Support people will need to give you either a different version of Word or a different version of Office.
I can’t help you but I did see this as an opportunity to share this. The IT help desk people at work say that I have contacted them more than anyone else in the entire state. Second place isn’t even close. By and far, most of the times were because I was floating from office to office and I always needed programs installed and configured correctly on each and every new computer. But, many of the calls were because IT’s did not install the complete full version of a program.
Then there was that time back in the darks ages of Windows 95 when I used more than all the available memory on 2 customized toolbars in Word Perfect 6.1. Who knew that could happen.
Our IT people do the same thing. They make these “decisions” for you, based on their incredibly astute misunderstanding of what you do for a living.
I recently needed some Microsoft stuff for a project. Someone recalled having seen it, so we asked IT. Yup, they had it. It just wasn’t installed. Too much bother, I guess, to figure out what to do with it. So I had to do my stuff by hand. We’re talking HOURS to cook up an ersatz version of what I needed . . . all to save some ill-tempered wonk 15 minutes.
Looks like it’s not the only software they didn’t install. There’s another one I’d like, but can’t get installed. In that case, they saw the title and couldn’t figure out why anybody would need something by that name.
We pay good money to license the stuff, and some IT yahoo lets it sit in its figurative box. Your tax dollars at work, folks!
try going to control panel, fonts, tools, folder options, and see if there’s something checked that says “use only true type fonts”.
If so, uncheck it.
